Refund policy

eturn & Refund Policy

Due to the nature of our food products, we do not accept returns or exchanges once an order has been delivered, for hygiene and food safety reasons.

However, you may request a review or replacement in the following cases:

• The product was damaged during shipping

• The product arrived in poor condition

• You received the wrong item

📌 Timeframe to report an issue:
You must contact us within 48 hours of delivery, providing:

• Your order number

• Clear photos of the product

• A description of the issue

📧 Contact: generacioncafetera.eu@gmail.com

Once your claim is reviewed and approved, we may offer:

• A replacement product

• Store credit

• A partial or full refund (if applicable)

We reserve the right to deny requests submitted outside the stated timeframe.